Frequently Asked Questions
Do you provide a design service?
Yes. Design support services on basic applications are normally free. More technically involved projects would be quoted as a staged project structure.
Which way up do I install and store a gas springs?
Gas springs should always be installed and stored with the piston rod downward, and tension springs with the piston rod upward. If gas springs are installed incorrectly, the seal is not in the oil, which increases the risk of premature failure. For more information on correct gas spring installation, click here.
What temperature range can gas springs be used?
The temperature range will depend on the seals selected. IGS can supply options that cover the range from -40 deg C to +140 deg C.
Does a gas spring need to be protected from dirt?
It is always recommended that a gas spring is not exposed to extreme dirt and is protected.
What gas is used to charge the gas spring?
Gas springs are filled with nitrogen gas which is inert but at high pressure.
Can the force be adjusted?
Yes, if the gas spring has a valve, the gas spring can be released and recharged if over- released. For more information on adjusting the force of gas springs, click here.
Can I recharge a gas spring I have let too much gas out of?
Yes the gas spring will need to be returned to IGS to be recharged.
Can I service a faulty gas spring?
No normally a failed gas spring will need to be replaced due to loss of gas through use or damage.
Can I place an order and pay over the phone?
No we require a written order and will generate a secure payment link. For more information on payment methods, please click here.
Do IGS gas springs comply with RoHS requirements?
Yes. Our gas springs are all REACH-compliant and manufactured in accordance with the RoHS directives.
Do IGS gas springs comply with the food hygiene requirements?
Yes. IGS supply a number of 316 grade stainless gas springs for use in the food and medical industry. In addition an FDA compliant oil can be specified.
What do the numbers on the label tell me?
The part number will allow IGS to fully identify the gas springs build, including force, end fittings, etc. and should be used for ordering spares. A date code e.g. 11/17 will identify the week and year of manufacture.
CE marking
IGS Gas Spring do not fall under the machinery guideline 98/37/EG or 2006/42/EG and are not therefore obligated to the CE marked.